Higher One: Customer Identification Program (CIP)

Customer Identification Program (CIP)

Due to banking regulations, all banks, including Higher One, are required to properly identify all of their account holders. To verify your identity an acceptable form of identification should be provided to Higher One.

Acceptable forms of identification are unexpired government-issued documents. Valid documents include:
  1. Driver's License
  2. State ID
  3. Military ID
  4. Valid passport (showing the passport number and country of origin)
  5. Other government-issued photo ID
 Driver's License Passport

For your convenience, we have created several ways for you to verify your identity.

To verify your identity...

Please contact your Bursar office which is open Mondays 8 a.m. – 8 p.m., Tuesday and Wednesday 8 a.m. – 6 p.m., Thursday 11:30 a.m. – 6 p.m. and Friday 8 a.m. – 5 p.m.

Send Your Documentation to Higher One Directly

To verify your identity please provide Higher One with an enlarged photocopy of a government-issued photo ID that displays the issuing agency, issue date (if applicable), expiration date, document identification number, date of birth, your name and your photo. Please download our easy CIP Processing Form and follow the instructions to send this information to Higher One in one of the following ways:

  • Fax it to 1-866-753-9180.
  • Place your photocopy in an envelope and mail your ID documentation to:

    Higher One
    Attn: CIP
    25 Science Park, Box 201
    New Haven, CT 06511

  • You can also drop off an envelope at the communication box on campus in the foyer outside the Bursar Office.

 Confidential
If you feel you are unable to provide Higher One with this information, you should contact Higher One Customer Service.


 
 
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